FORTICHE
An AI agent for your customer support

Support answers before you open the inbox

Eight requests out of ten are the same, and they are the ones that fill the day. Your agent handles them with your terms, not with generalities.

Build my agentSee the ones that already exist

What eats your time

Every morning
Forty messages, thirty-five of them asking where an order is
On Saturday
Nobody to answer, and a customer who will not wait
On every return
Explaining the same procedure again, word for word

What it does with it

  • It knows your return terms, your lead times and your exceptions
  • It answers within a minute, at night and at weekends as much as the rest
  • It hands over as soon as a case falls outside what you allowed it to handle

What it looks like

A customer writes

My order #4182 says delivered but I received nothing.

Your agent answers

I can see the order, delivered yesterday at 2 pm to the Rue Lafayette pickup point. If you had no delivery notice, I will open a claim right now: shall I?

What people in this trade ask us

How does it know what it is allowed to accept?

You give it your terms: return windows, refund cases, goodwill gestures. A request outside those rules is not settled by it, it comes back to you with the full context.

And when it does not know?

It does not fill the silence. It says it does not know, passes the question to you, and the exchange stays in the thread: you see what was asked and what was answered.

My customers write on WhatsApp, not on my site.

It answers where they already write: WhatsApp, Telegram, or a page of your own. Your customer installs nothing and creates no account to talk to it.
Ten minutes is enough to see what it already knows how to do for you.
Build my agentHow it works